POLICIES

Cancellation Policy

If you cancel your appointment with more than 24 hours notice, no fee will be charged to your credit card or after your service is completed.  However, all cancellations within 24 hours will be charged 50% of the reserved service fee.  A “no show” or a cancellation within 4 hours of your appointment time will result in 100% of the reserved service fee. Reoccurring cancellations within 24 hours will be subject to additional charges.

Late Arrivals

 All appointments have been designed to allow appropriate time for each service.  Your late arrival may limit our ability to offer the fullest possible experience.  Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service


Fills vs. Full Sets

Fills are required every 2-3 weeks. You must have 40% of your extensions remaining to be considered for a regular fill service. If you do not have 40% of your extensions, you must schedule an extended touch up.  Any fill services scheduled over the 4 week mark from a previous appointment must schedule a full set. 


Pre Appointment Instructions

  • If you have an allergy to Latex, please call in to book your appointment. You will need to schedule a free skin patch test to check for signs of a possible reaction prior to application.

  • Please arrive 10-15 minutes before your scheduled appointment to fill out paperwork.

  • Avoid caffeine, it can cause your eyes to flutter which can make applying lashes difficult for your stylist.

  • Make sure your eye area is completely clean; free of makeup, lotions, and any other face products.

  • Upon booking we ask for a credit card to be placed on file to complete your appointment request. Without this information we cannot hold your appointment for you. Your credit card is only needed to protect our cancellation policy.


Post Appointment Instructions

  • Do not wet your lashes the day of your appointment, this includes rigorous exercise and steam.

  • Always avoid all products containing oil, i.e. Lotions, Cleansers, Makeup Removers, Eye Creams.

  • Wash your lashes every night (skipping the day of application) with lash safe wash, facial soaps are too abrasive and dry out your lashes. Washes will be available to purchase after you r appointment.

  • Do not brush extensions when wet. Use your disposable mascara wand to brush your lashes daily.

  • No rubbing, picking or pulling your lashes, this can damage your natural lash line.

  • It is preferable to sleep on your back or if you do sleep on your side, make sure your eye area does not come into contact with your pillow.

  • Please schedule lash appointments before you leave our salon, as our schedule fills up quickly and we cannot guarantee an appointment without a few weeks notice